IT Service Delivery Analyst

Job description

IT Service Delivery Analyst Department: Information Technology: Employment Type: Full Time: Location: Redondo Beach: Compensation: $25.00 - $45.00 / hour Description: As an IT Service Delivery Analyst at Impulse, you will provide frontline technical support for enterprise systems, endpoints, and workplace technologies. This role ensures reliable IT service delivery by diagnosing and resolving technical issues, deploying end-user technology, and supporting day-to-day IT operations across corporate and operational environments. The analyst works closely with infrastructure, networking, and security teams to resolve incidents and maintain a stable computing environment. Responsibilities: - Provide technical support for endpoint systems, workplace applications, and enterprise services - Troubleshoot Windows, macOS, and Linux endpoint issues - Support identity and access management requests - Diagnose basic network connectivity issues including IP configuration, DNS resolution, and wireless connectivity - Deploy and configure laptops, desktops, and mobile devices - Support user onboarding and offboarding technology provisioning - Troubleshoot workplace technology including printers and...