Reservations Sales Agent

Job description

Company Description Pullman Cairns International is a five-star landmark hotel in the heart of Cairns, offering contemporary comfort, premium facilities, and exceptional service. With 324 spacious rooms, 18 meeting and event spaces, a signature restaurant, and in-room dining, the hotel is a leading destination for both leisure and business travellers. As part of the global Accor network, we are proud to foster a supportive and inclusive team culture where individuality is valued, development is encouraged and careers can grow. Job Description: Be the first point of connection for our guests and set the tone for an exceptional stay. As a Casual Reservations Sales Agent, you’ll combine strong customer service with a proactive sales approach to maximise revenue and create seamless booking experiences. This role is perfect for someone who enjoys engaging with guests, identifying opportunities, and delivering personalised service in a fast-paced environment, with the flexibility that casual employment offers. What You’ll Do: - Convert enquiries into bookings through confident selling and upselling - Provide prompt, professional responses via phone and email - Accurately manage reservati...