IT Service Desk Manager

Job description

Service Desk Manager Based: Onsite with our client, Central London Type: Full-time Salary: £50-55k Eligibility : You must be eligible to work in the UK About the role: Would you like to make an impact at a successful tech company whose vision is to be the No. 1 provider of Managed IT Services to the UK non-profit sector? Would you like the opportunity to help charities accelerate their missions and make a difference in the world through better use of technology? We are expanding our team and seeking a Service Desk Manager who will enjoy building up genuine and lasting relationships with our clients. This role will be customer facing, with matrix management of the customer’s own Service Desk team. You will be responsible for: Leading and managing their Service Desk end-to-end, overseeing daily operation of the Service Desk, ensuring adherence to their SLA, working closely with Service Delivery colleagues on continual improvements, helping to improve their knowledgebase & documentation maintenance, coordinating Major Incident responses and feeding into Problem Management – with the full support of your Smartdesc colleagues. The role offers the chance to show off your interpersonal, a...