Back Office Operations Associate

Job description

Back Office Operations Associate Location: Fayetteville, NC: Type: Full-time: Department: BFSI ( Banking, Financial Services, and Insurance) Job Summary: eClerx is seeking a detail-oriented Back Office Operations Associate to support form processing, 401(k) plan research, and outreach to employer HR teams—ensuring a smooth customer experience. You’ll help ensure we have accurate information and efficient processes to deliver a seamless rollover experience for our customers. Responsibilities: - Review and process customer forms accurately and efficiently - Ensure completeness and compliance of all documentation - Follow workflows for rollover-related paperwork - Research employer-sponsored 401(k) plans - Contact HR teams and plan administrators to obtain and verify plan information - Track outreach and update records in internal systems - Coordinate with internal teams to resolve issues and maintain turnaround times Eligibility Requirements: In the US, the target base salary for this role is $35,000-$45,000. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. We expect the majority of candi...