BDC CALL CENTER ASSISTANT

Job description

Description JOHN LEE NISSAN SERVICE: John Lee Nissan is expanding our Service BDC team and looking for someone who communicates well, stays organized under pressure, and delivers a positive customer experience. You will be the first point of contact for many of our service customers, helping guide them with clear information and consistent follow-through. Responsibilities: -Handle customer inquiries by phone, text, and email -Assist customers with scheduling and general service coordination-Maintain accurate notes and communication in our systems -Support customer follow-up efforts and retention goals -Work collaboratively with the service department to keep customer flow smooth -Participate in regular training and process development-Outbound calls What we're looking for: -Service BDC, BDC, call center, or dealership experience preferred -Strong phone voice and customer-focused communication -Confidence using computers and CRM tools -Reliability, professionalism, and consistent follow-through -Ability to stay organized in a fast-paced environment -Positive attitude and willingness to learn What we offer:-Competitive hourly pay plus commission and bonuses -Full benefits: medical, d...