Full Time - Asset Protection Agent - Day

Job description

What You Will Do: - Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs. - Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives. - Deliver SMART customer service and ensure associates have the resources to do the same. - Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas. - Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations. - Conduct external theft apprehensions and interviews in accordance with laws and company policy. - Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings. - Assist in internal investigations and provide evidence when needed. - Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers. - Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk. - Respond effectively to potentially violent situations, ensuring safety and composure. - This role may be assigned addi...