Advanced Support Engineer

Job description

Federal Advanced Support Engineer - Remote Job Description: As an FFI Advanced Support Engineer, you will be delivering technical support for our US Federal customers. This is a superb opportunity to learn all aspects of Fortinet products in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security. Job Responsibilities: · Collection, analysis, and change recommendations of configuration information · Collection and analysis of customer network information · Collection and analysis of packet trace information · Recommend actions based on analysis · Customer education (gaps in networking, product knowledge etc) · Reproduction of customer environments on lab equipment · Follow up technical cases and manage the right expectation until the closure of the cases · Work closely and provide direct technical email and phone support to FFI customers · Develop best practice deployment and troubleshooting methodology documentation. · Analysis of support request, completion of requests for information and documentation · Exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results · Participate in a...