Patient Financial Advisor Lead

Job description

Position Title Patient Financial Advisor Lead Days - Full Time: Bell Hospital: Position Summary / Career Interest: The Patient Financial Advisor Lead is responsible assists team members on workflow and performance by following the financial policy and procedures for the hospital enterprise. This position provides assistance & guidance to front line team members and assists with customer service issues. The Patient Financial Advisor Lead follows the enterprise financial clearance and financial assistance policy and procedures. This position maintains productivity, quality and customer service requirements according to department policy and procedure. Responsibilities and Essential Job Functions: - Provide initial and ongoing training of employees. Sees that new employees are oriented to department and shift policies and procedures, and that all employees in appropriate classifications are cross-trained to provide relief for absenteeism. - Assists Supervisor with monitoring daily Work Queues consisting of all unsecured accounts. Follows up with team members to meet Work Queue goals. - Supports Patient Financial Advisors for questions and answers, directing them to proper policy and p...