Senior Service Account Manager

Job description

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE: As a Senior Service Account Manager (SAM) , you are the strategic architect of the customer experience for Everpure's most significant enterprise accounts. You will transform the post-sales relationship by serving as a high-impact advocate and trusted advisor, bridging the gap between complex customer needs and Everpure's engineering and product teams. By driving seamless product deployments and operational excellence, you ensure our customers don’t just use our technology—they thrive with it. WHAT YOU'LL DO: - Orchestrate Global Customer Success: Own the end-to-end service delivery relationship for large-scale accounts, influencing cross-functional teams across engineering, product management, and legal to ensure a holistic and high-quality customer experience. - Lead High-Stakes Operation...