Client Services Analyst

Job description

Client Services Analyst As a Client Services Analyst reporting to the Senior Director of Nasdaq Options Market Operations, you’ll play a critical role in delivering high-quality, responsive service to Nasdaq’s U.S. Options and Equities Exchanges. This role sits at the intersection of client engagement, technical support, and operational excellence, with a focus on strengthening client relationships, improving service quality, and reducing response times. You’ll thrive in this position if you’re intellectually curious, proactive, and collaborative, with a strong interest in financial markets and technology. You enjoy solving problems, working directly with clients, and contributing to continuous improvement in a fast-paced, dynamic environment. Key Responsibilities: Serve as a front-line representative supporting Nasdaq’s 6 U.S. Options and 3 Equities Exchanges, engaging directly with Market Makers, Order Routers, and PHLX floor trading personnel. Maintain strong client relationships by providing day-to-day guidance, timely responses, and effective issue resolution under limited supervision. Design and support client solutions that meet defined Service Level Agreements (SLAs) and Ke...