Department Secretary

Job description

Provide front office administrative and clerical support to the radiology department. Facilitate smooth and efficient operations of the department. Collaborates with Office Coordinator, professional staff, co-op students, patient billing, patient registration, medical staff, maintenance, security, translation services, medical records, housekeeping, and nursing. Has the authority to carry out operational directives and daily activities of the RADIOLOGY Department services as established by the Supervisor or the RADIOLOGY DIRECTOR. Responsibilities/Essential Functions: Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards. Responsible for scheduling of patients in order to maximize department productivity, office efficiency, and patient satisfaction. Responsible for answering phones and responding to patient needs in a professional manner. Responsible for obtaining registration information and informed consent Responsible for understanding and following third party payer authorization requirements. This includes but is not limited to confirming insurance coverage, obtaining, and tracking authori...