IT Service Architect (Service Desk) with German - w/m/d

Job description

Location: Poland - Poznań, Poland - Poznań (24/7) | Job-ID: 217864 | Contract type: Standard | Business Unit: Customer Success & Service Delivery Are you passionate about designing modern, scalable, and customer centric service desk solutions? From multi-channel support models to tooling, processes and automation? Then join our Managed Service Architect team as a Service Desk Service Architect. Your responsibilities: - You will design creative and efficient service desk operating models for managed services tenders, inspiring customers and colleagues alike whilst balancing risk - You will work independently and follow defined processes to create coherent end to end service desk solution designs, including tooling, processes, SLAs/OLAs, shift models, and knowledge management - You will impress customers in presentations and contract negotiations with your expertise and professional presence - You will maintain close contact with your team and customers to ensure solution consistency, operational feasibility, and service excellence - You will collaborate closely with sales teams, delivery units, partners, and technology experts to design service desk solutions that contribute to over...