Regional Collection Specialist

Job description

The Regional Collection Specialist is responsible for preventing accounts from becoming delinquent by monitoring customer accounts and performing in house collection efforts. RESPONSIBILITES: - Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts. Accept incoming phone calls to handle billing issues and/or process payments and issue credits. - goal is make at least 30 to 40 calls a day in order to keep accounts on track and follow up with promise to pay calls - Follow up on calls and email, fax or mail copies of invoices as required - Make outgoing collection calls to customers that are at risk of having their services interrupted due to non-payment - Perform credit evaluations for new or renewal business to determine credit worthiness - Process credit card payments on accounts and resolve questions and issues on accounts - Assist the sales department in account set up by setting credit limits and terms - Run daily reports -- credit hold report, credit balance report and aging reports - Verify that all customers that have made payments to bring t...