Membership Services Enablement Specialist

Job description

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is hiring an Membership Services Enablement Specialist to design and operationalize how member support is delivered through AI systems. In this role, you will translate internal policies and support frameworks into scalable AI-driven workflows, ensuring members receive accurate, consistent, and empathetic support. You will play a critical role in shaping the effectiveness of WHOOP AI by continuously improving how it interprets, routes, and resolves member needs. We are open to considering remote employees for this opportunity. RESPONSIBILITIES: - Design and structure end-to-end member support scenarios, defining inputs, decision logic, and resolution pathways - Build and implement AI workflows, including agents, prompts, and system logic within AI tools - Translate internal policies and guidelines into clear, actionable logic that AI systems can reliably execute - Develop routing and triage frameworks to determine when cases are resolved by AI versus escalated to human support - Create scal...