VP of Customer Success

Job description

ABOUT THIS POSITION: The Vice President, Client Success is a strategic executive leader responsible for driving measurable clinical, operational, and financial outcomes across Waystar’s platform for health system clients. Reporting to the SVP of Client Succes, this role will lead the strategy and execution of Client Success across acute hospital environments and broader revenue cycle, ensuring clients achieve meaningful and sustained value. This leader will serve as a trusted advisor to executive stakeholders, including CFOs, CMOs, and Revenue Cycle leaders, aligning clinical workflows, operational performance, and financial outcomes through technology, data, and AI-driven insights. The VP will own client retention, satisfaction and support expansion, driving product adoption, long-term value realization, and net revenue retention across a growing client base. WHAT YOU'LL DO: In addition, this role will continue to grow and scale a high-performing Client Success organization and partner cross-functionally with Product, Sales, and Operations to deliver a seamless and impactful client experience. The ideal candidate brings deep expertise in acute health systems and enterprise revenue...