Hourly-Senior Office Assistant, Advising

Job description

Overview Perform clerical/office support for the Advising department. Provide customer services and serve as information resource to students, staff or the public requiring detailed knowledge of various programs, or procedures. Process and maintain various information, documents, and records. Assist the Advising department with specific functions under direction of the administrator. Responsibilities: Student/Customer Service: - Provide phone and face to face customer service support to assist students, faculty and community members in a variety of functions. - Provide information to internal and external customers regarding the services of Advising as well as general information about other college services. - Maintain general knowledge about the College so as to be able to respond accurately to inquiries, resolving routine problems and questions. - Refer calls and questions of a complex nature, when necessary, to other institutes and departments and services across the campus. - Support student success and program completion by acting as liaison between students and appropriate administrators and/or College support services. General Office Support: - Provide clerical support to A...