Staff Software Engineer

Job description

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description: The ITSM organization builds intelligent, scalable, data‑driven services that strengthen ServiceNow’s platform capabilities and power next‑generation workflow experiences across the Now Platform. This team develops and scales GenAI‑powered capabilities—including agentic AI, automation, operational intelligence, routing, clustering, evaluation frameworks, and governance systems—to deliver trustworthy, high‑performance enterprise solutions. Operating at the intersection of platform engineering, product execution, and customer transformation, the team not only arc...