TMBC Service Manager

Job description

POSITION SUMMARY: The Boat Services Manager is under the supervision of the Boat Manager. This role will manage and provide daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free-Standing Store to include inventory control, service, warranty, rigging, delivery, detail and parts activities. EXPERIENCE/QUALIFICATIONS: - Supports the Boat Manager in the achievement of the departments or dealership’s financial goals for the Service area to include Service and Parts Sales, Gross Margin, Inventory Shrinkage and Payroll Goals. - Provides daily supervision and direction to the associates in the Service Department. - Schedules and assigns all service, rigging and warranty work orders; ensure work orders are completed to the customer’s satisfaction on a timely basis. - Maintains and constantly strives to increase associate productivity. - Maintains a safe, clean and secure work environment. - Supports a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers. - Assists the Boat Manager to staff the Service area with customer-oriented associates; participate in interviewing and makes recom...