Head of Agency and Servicing

Job description

Are you a seasoned leader with extensive experience in corporate banking, eager to take ownership of critical client-facing operations? Natixis is seeking a dynamic Head of Agency and Servicing (A&S) to lead our administrative agency function. In this pivotal role, you will serve as a key liaison between our Originators, Syndicators, and Relationship Managers, directly shaping the client experience. You will be instrumental in executing established client management processes, proactively addressing and resolving servicing issues, and escalating complex matters to management when necessary. This position also encompasses a significant strategic initiative: the integration of all Middle Office functions pertinent to Natixis' role as a Lender in A&S-agented transactions. As the Head of A&S, you will manage and mentor a team of ten highly autonomous Administrative Agency Officers. You will be a visible "face" of Natixis' Administrative Agency, driving direct customer engagement and upholding the bank's reputation. This senior leadership role involves managing a primary portfolio of some of the bank's most complex and high-profile agency mandates. Specifically, you will oversee all age...