Front Desk Assistant

Job description

About the Opportunity JOB SUMMARY: The Front Desk Assistant creates a welcoming and informative entry experience and supports the wider community by maintaining campus offerings. Our team's operating hours are from 7:30am-10:00pm during weekdays and 9:00am-5:00pm on weekends. We are currently seeking to hire a Front Desk Assistant for weekend (9am-5pm) and weekday closing shifts (5pm-10pm). Scheduled weekly hours will be 10-21 hours per week (15 hours on average) RESPONSIBILITIES INCLUDE: Coordinates the entry area experience: Provides a welcoming, inclusive, and informative experience for visitors to campus - leads people through the check-in process and connects them to their host or necessary resources. Communicates effectively with other operations team members (verbally and through documentation) and takes a team-oriented approach to their work. Handles conflicts or the unexpected with diplomacy, tact, and common sense. Can handle confidential information with discretion. Addresses day-to-day troubleshooting questions brought up by campus users. Works with IT/AV to ensure technical support for patrons, especially in regards to supporting evening classrooms. Coordinates with ca...