Eligibility Officer

Job description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML. THE OPPORTUNITY: As part of our diverse team based in Adelaide , you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. An Eligibility Officer plays a key role in the initial stages of a claim lodgement, shaping the claims experience for both workers and employers as they determine whether to accept or reject a claim. This role involves investigating, strategising, managing and gathering information and evidence to support sound decision making with the respect to the claim outcome. This will be a permanent, full-time position based in our Adelaide office, with flexibility to work from home up to 2 days a week once fully trained. YOUR RESPONSIBILITIES: Manage inbound and outbound calls a...