Key Account Client Planning Advisor - Dutch language (Warsaw)

Job description

We exist to create positive change for people and the planet. Join us and make a difference too! Key Account Client Planning Advisor - Dutch language (Warsaw) Location: Warsaw (hybrid) Purpose of the position: To deliver the ethos of Making Excellence a Habit through provision of a proactive and effective assessment visit planning and booking, serving both internal and external new and/ or existing customers and to contribute to overall delivery of CE days target. The position is linked on Key Account Clients to support CE Global and Local KA. Skills: #LI-Hybrid - Handle all calls (inbound and outbound) to book or reschedule visits in an effective manner to ensure that the BSI brand “Tone of Voice” and quality guidelines are maintained at all times. - Take ownership of availability for specific external delivery teams and work with Service Delivery Managers to utilise all diary availability. - Negotiate with customers in relation to diary moves in order to minimise the number of changes necessary whilst implementing thee SNC policy where required to ensure that charge is correctly applied, prompt rebooking of the affected job and ensure full and accurate records are kept. - Build e...