Client Relationship Manager

Job description

Strategic Account Manager Open to any CSC Office: Mon-Fri 8am-5pm: West Coast hours preferred: The Strategic Account Manager (SAM) is responsible for protecting and growing CSC’s existing revenue base through proactive client engagement, risk identification, and strategic collaboration with Sales. This role focuses on outbound activity to strengthen client relationships, mitigate attrition risk, and identify expansion opportunities within assigned accounts. The SAM acts as a trusted advisor to key clients, ensuring service excellence while aligning CSC solutions to evolving client needs. Key Responsibilities 1. Revenue Retention & Risk Mitigation 2. Proactive Outbound Client Engagement 3. Growth & Lead Generation 4. Account Intelligence & Strategic Planning 5. Cross-Functional Collaboration - Own and deliver against assigned client retention targets (e.g., ≥98.6% annual retention). - Proactively identify at-risk accounts through service trends, engagement gaps, M&A activity, or competitive signals. - Execute structured retention strategies to prevent revenue erosion. - Partner with internal stakeholders to resolve issues impacting client satisfaction. - Maintain a disciplined outbo...