Head of Global Customer Success

Job description

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. We are looking for an experienced Head of Global Customer Success , who thrives on pushing the boundaries of the possible, to lead and transform our customer success operations in the age of AI. This role is responsible for setting the strategic direction of the customer success centers, both internal and BPO locations, building high-performing teams, and delivering exceptional customer experiences at scale. We are looking for a leader that can implement innovative, disruptive solutions to drive a paradigm shift on the quality of help we provide. We want to do support better than anyone else and have the aspiration of resolving all customer issues instantly in a way...