Rotational Technician

Job description

Rotational Desktop Support Technician Overall Responsibility: The position will serve as a Floating Technician for PC/Mac/Smart Device and Peripheral support and maintenance of service events within the organization’s desktop computing environment. This position will require travel to multiple clients’ sites. Key Tasks and Responsibilities: - Receive escalated tickets to support and maintain Microsoft, Apple, Mobile/Smart Devices, and peripherals within the organization’s desktop computing environment. - Install, diagnose, repair, maintain and upgrade all PC/Mac hardware and software to ensure optimal workstation performance. - Troubleshoot problem areas (in person, by phone or via email) in a timely and accurate fashion and provide end user assistance where required. - Provide advanced desktop and printer support to all end users. Key Outcomes of the Position: - Provide high quality support to each end user by assisting them with managing and resolving IT related support needs, to minimize delays related to technical issues across the organization Skills and Attributes Required: - Attention to detail - Professional demeanor - Ability to manage confidential and proprietary company...