Sr. Technical Account Advisor

Job description

Role: Sr. Technical Account Advisor Location: Dallas, TX – candidate must be local to Dallas (mostly remote with occasional in‑office presence required) Synonymous Business Title (s): Sr. Customer Account Delivery Advisor, Sr. TAM Overview: Blue Yonder is seeking an experienced Senior Technical Account Advisor (TAM) with a strong technical foundation and excellent customer communication skills to support our customers within the Professional Services and Cloud Services Support organization. The Sr. Technical Account Advisor serves as a trusted technical liaison between customers and Blue Yonder’s Customer Support and Cloud Operations teams, helping translate customer‑reported technical issues, coordinate resolution efforts, and ensure system stability post‑implementation. This role is focused on tactical and operational support following Go‑Live, ensuring customers receive timely, effective technical assistance while maintaining strong service relationships. The TAM partners closely with internal support, consulting, and product teams to help manage system health, track SLAs, facilitate service reviews, and ensure customer issues are clearly understood and resolved efficiently, sup...