Bilingual Help Desk Specialist & Contact Center Rep
OneSource Virtual · US
OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and s...
Job description
OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com . Position Summary/Objective: The Bilingual Help Desk Specialist & Contact Center Representative is responsible for supporting the Benefit & Employee Services Team and utilizing Workday and Zendesk ticketing technologies. There may be language requirements for this position in addition to English. Essential Functions/Duties/Responsibilities: - Dedicated to myFlexWallet processing - Provide professional and timely service to internal and external customers - Effective communication skills via telephone, email, and in-person - Provide Workday platform navigation and access assistance to contact cent...