Sr. Professional Services Consultant - Unified Communications

Job description

Summary The Senior Professional Services Consultant – Cloud Collaboration & Contact Center delivers high‑value professional services focused on Cisco Webex Calling, Cisco Webex Contact Center, and Microsoft Teams Voice solutions. This role serves as a technical lead and trusted advisor, guiding customers through cloud and hybrid voice, contact center, and collaboration transformations. The consultant is responsible for solution design, implementation, migration, optimization, and knowledge transfer while ensuring solutions align with customer business requirements, industry best practices, and Logicalis delivery standards. Essential Duties and Responsibilities: Cloud Voice & Collaboration Delivery: Designs, implements, migrates, and optimizes enterprise voice solutions using Cisco Webex Calling (Multi‑Tenant, Dedicated Instance, and Local Gateway) and Microsoft Teams Voice . Leads customer migrations from CUCM, legacy PBXs, or hybrid environments to modern cloud calling platforms. Architects and integrates PSTN connectivity using Cisco Local Gateway, Microsoft Direct Routing, and Operator Connect models. Designs hybrid and coexistence architectures between Cisco and Microsoft colla...