Customer Journey Expert International Payments & Foreign Currencies

Job description

ING serves a broad retail client base across Private Individuals and Business Banking, with diverse international product and service needs. International payments and foreign exchange are a core part of ING’s value proposition. In a fast‑moving global environment, competitors and fintech entrants have accelerated the development of strong, integrated international offerings. Clients increasingly recognise the strength of these solutions, highlighting a clear opportunity to further elevate ING’s proposition and deepen long‑term customer engagement. To capture this opportunity, ING is building a future‑ready, scalable True International Payments (TIP) and foreign currency strategy, aimed at delivering a seamless and customer‑centric international experience. Realising this ambition requires moving beyond a fragmented, product‑led setup toward end‑to‑end ownership of the international customer journey. As a Customer Journey Expert, you will take holistic ownership of international payments and FX journeys, working across domains to align stakeholders and priorities. You will translate customer insights and data into concrete, measurable improvements, provide clear accountability, and...