Senior Account Resolution Representative - Auto Operations

Job description

Why Wells Fargo: Are you ready for the next step in your career? This is where it begins – at a company known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. When it comes to employees’ financial health, we offer competitive salaries and a generous benefits package About this role: Wells Fargo is seeking a Senior Account Resolution Representative in Auto Consumer Contact Collections. Learn more about career areas and lines of business at wellsfargojobs.com . In this role, you will: Contact customers to understand the reasons behind delinquent auto loan payments and secure payment commitments for non-routine accounts Work a combination of in- and out-bound manual and dialer calls using the most appropriate tools and procedures Support less experienced team members by coordinating and monitoring daily activities to enhance overall team performance Provide feedback and suggest improvements to processes and tools within the Account Resolution function Serve as a subject matter expert, offering guidance on policies and procedures to less experienced Account Resolution staff Collaborate with team members, manage...