Customer Operations Analyst

Job description

Description SUMMARY: Under the direction of the Customer Service Manager, handles all facets of their assigned customer accounts including but not limited to, order management, inquiries and issue resolution, commercialization support, and account status across various metrics. Serves as a primary point of contact between the company and customers with exceptional professionalism. Build and strengthen customer relationships to achieve long-term partnerships. ESSENTIAL DUTIES AND RESPONSIBILITIES: · Serve as the primary point of contact between customers and the company, effectively balancing and supporting the needs of both organizations. · Ensure timely and accurate entry of purchase orders and job orders; collaborate with Planning and Procurement teams to confirm requested delivery dates and verify all order details. · Lead regular customer meetings with key stakeholders to review all aspects of the account, including accounts receivable, inventory levels, commercialization initiatives, production schedules, and procurement requirements. · Represent the customer internally to enhance the overall customer experience while ensuring SKBCO commitments and deliverables are achieved. ·...