IT/Plant Floor Support Specialist

Job description

Job Description- IT / Plant Floor Support Specialist Location: Reggio Emilia, Italy: Type: Full-Time Onsite Duration: Multi-year (embedded role) Client Environment: Global manufacturing organization Overview: North Point Technology is hiring an on-site IT / Plant Floor Support Specialist to act as the primary technical resource inside a manufacturing facility. This role supports both office IT and plant-floor systems , ensuring operations stay up and running. What You’ll Do: - Act as the on-site IT owner for the facility - Respond to and resolve day-to-day technical issues - Support both office users and plant-floor personnel - Keep systems running to avoid operational downtime Responsibilities: - Troubleshoot laptops, desktops, and workstations - Set up and deploy new user machines - Support printers, scanners, and plant-floor devices - Diagnose and resolve basic network/connectivity issues - Provide hands-on support for industrial PCs and terminals - Install, replace, and maintain hardware onsite - Coordinate with centralized IT teams for escalations What You Need: - Strong hands-on IT troubleshooting experience - Comfortable working onsite in a manufacturing environment - Experi...