Desktop Support ENG II

Job description

ESSENTIAL FUNCTIONS: - Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively. - Install, maintain, and troubleshoot all business applications effectively. - Architect desktop application - Architect wireless and network solutions - Create printer mappings for clinical systems. - Escalate errors to hardware and software manufacturers as necessary. - Manage user errors and requests through the IT/Facilities help desk ticketing system. - Document daily tasks and create user documentation as needed. - Track company assets through inventory database timely and accurately. - Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely. - Maintain a high level of customer satisfaction. - Maintain confidentiality. EDUCATION: - High school diploma/GED or equivalent working knowledge preferred. EXPERIENCE: - 2 - 4 years of experience in the IT/Desktop Support field. Proficient with all Windows operating systems. - Must have at least intermediate skills with Microsoft Office Professional Suite. - Healthcare IT Experience is preferred. KNOWLEDGE: - Knowledge of Microsoft Off...