IS Customer Support Technician - Onsite

Job description

Providence is seeking a IS Customer Support Technician who: Serves as the primary point of support to resolve customers' issues, fulfill requests for information technology services, and facilitate technical project deployments. End User Support team members must deliver timely and accurate Information Technology support and services to all Providence St. Joseph Health caregivers, partners, and customers while maintaining a focus on positive customer service experience. In this position you will: - Maintains established department policies and procedures, Improving Organization Performance program, and patient/customer safety standards. - Provides high quality end user support and services while providing excellent Customer Service to all PSJH employees and partners. - Assigns tickets to all other IS disciplines, and document all activity while communicating appropriate status to the end user appropriately to EUS standards. - Repair, replace, and update PSJH Workstations, Tablets and other computing hardware. - Repair, replace, and update PSJH Phones, Smartphones and other mobile computing devices. - Repair, replace, and update PSJH printers and related hardware. - Repair, replace,...