Customer Service Representative

Job description

Company Description At Entertainment Travel Associates , we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion. Job Description: Position Overview: The Customer Service Representative handles customer inquiries, resolves issues, and ensures a positive customer experience across communication channels. Key Responsibilities: - Respond to customer inquiries via phone, email, or in person - Provide accurate information about products or services - Resolve customer concerns or escalate when necessary - Process orders, returns, and service requests - Maintain records of customer interactions - Follow service standards and company policies Qualifications: - Strong verbal and written communication skills - Customer-focused and problem-solving mindset - Basic computer and data entry skills - Ability to work under pressure and manage multiple tasks - Attention to detail - Reliable and professional deme...