Patient Service Coordinator - Cardio Clinic - Full-Time

Job description

Work Shift Day Scheduled Weekly Hours: 40 Summary: This position supports Mercy's philosophy of patient centered care by providing excellent customer service and enables the facilitation of positive patient outcomes by providing administrative and clerical support to Mercy. Job Description: Job Duties: - Answers telephone and disburses callers in a friendly, prompt and professional manner. Conveys messages accurately and appropriately. - Prepares incoming medical record information for provider visit. - Retrieves and disburses messages. - Schedules, cancels, reschedules and confirms patient office visits in an accurate manner and according to office scheduling procedures. - Provides patient education as needed for the scheduled test/procedures. - Handles routine billing questions as they arise and forwards more complex questions to the Mercy billing office as appropriate. - Responds to medical record requests in a timely manner. - Demonstrates a general understanding of the different insurance carriers (including Title 19 and Medicare) and their eligibility requirements. - Utilizes and has full knowledge scheduling software and the fundamentals of the clinical software. - Cross cov...