Senior Associate, Design Program Manager

Job description

As an Associate Design Program Manager in the Commercial and Investment Bank’s Experience Design (XD) organization, you’ll help shape the future of our Payments business and a 175+ design team by driving innovation, optimizing operational processes, and enabling impactful design solutions at scale. This position requires a proactive individual with strong organizational and problem-solving skills, and a willingness to embrace experimentation and continuous improvement in a fast-paced environment where AI-enabled solutions are rapidly transforming how we approach and deliver work. By combining your expertise in design program management and the digital product development lifecycle, you will play a key role in piloting and scaling new AI-powered tools and solutions to enhance efficiency, creativity, and innovation across our design processes. Job Responsibilities: - Facilitate program-level reporting, including status, impact, and financial updates, while managing risks and driving issue resolution. - Oversee the delivery of your assigned portfolio or programs by partnering with design leads and product partners to translate roadmap needs into actionable plans, ensuring that resourc...