Client Planning Advisor, Milton Keynes

Job description

We exist to create positive change for people and the planet. Join us and make a difference too! Job Title: Client Planning Advisor: Location: Milton Keynes, United Kingdom: Hybrid working model: 3 days in the office and 2 days working from home Purpose of Position: To deliver the ethos of Making Excellence a Habit through the proactive and effective assessment planning and booking, serving both internal and external customers and to contribute to overall achievement of UK delivery target. Key Responsibilities & Accountabilities: To identify resource solutions for all unbooked visits within a designated territory and book with clients utilising all available planning tools, providing short and long term planning solutions to ensure Monthly delivery and relevant KPI targets are met. Take ownership of availability for specific external delivery teams and work with Operations Managers to utilise all diary availability. To handle all calls (inbound and outbound) in an effective manner to ensure that the BSI brand “Tone of Voice” and quality guidelines are always maintained. Negotiating with customers in relation to diary moves to minimise the number of changes necessary whilst implemen...