Quantum Product Support Technician I (8:30am-5pm; 9:30am-6pm)

Job description

Hourly Wage: $22.59 with $5K annualized max bonus potential DESCRIPTION/JOB SUMMARY: To assist in trouble-shooting and providing technical support for Quantum Rehab products and problem resolution for Providers RESPONSIBILITIES/DUTIES: •Assist in trouble-shooting Quantum Rehab products and provide technical support for all Providers •Enter orders and data received via the telephone, web, and faxes •Identify and communicate areas for improvement regarding customer satisfaction •Report all service complaints that can be deemed as a Quality Concern to the Regulatory and Compliance team (injury, property damage, etc.) •Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management •Complete the Annual CTPAT Security Training •Focus on continuous improvement, and consistently demonstrate good business judgment •Work effectively with all Pride departments to exceed internal and external expectations •Pride retains the discretion to modify duties and/or assign other duties as necessary REQUIRED SKILLS: •Must be a team player, friendly, professional, detail-oriented, and honest Must have the ability to: •Multi-task, p...