Business Support Officer

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. 1. Job Purpose: A support person with a good level of insurance and operational knowledge with a focus on Acturis to provide first line support for businesses in relation to their broking systems either by email or phone. Support the business to resolve specific issues or proactively propose further developments or changes to address common problems. Working with the Acturis Support Lead to provide effective and timely remote or on-site support for users in accordance with current priorities. Operating in a new Retail Operations team, this is an opportunity to provide essential support to the businesses across the UK delivering to the Retail Strategy and Core Values. 2. Responsibilities: - To assist the Acturis Support Lead to deliver support and assistance to the business - Liaise with third parties including Acturis to ensure issues or change requests are resolved promptly and accurately - Work with the Acturis Support Lead and Senior Business Support Officers to facilitate configuration changes to the various Acturis environments including d...