Client Support Advisor (Mortgage Software)

Job description

Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries. What will you contribute?: Reporting to Senior Manager, Customer Support, the Client Support Adviso r is the key interface between clients on one side and Finastra on the other side, contributing to the overall delivery of Residential Mortgage software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The Client Support Advisor also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers. Responsibilities & Deliverables: Your deliverables as a Technical Client Support Advisor will include, but are n...