Field Service Lead (Commercial Generators)

Job description

Job Summary: The Field Service Leader is responsible for balancing field execution with operational, administrative, and people leadership responsibilities. This role provides day-to-day leadership for Service Technicians while overseeing work quality, safety compliance, documentation accuracy, and revenue-impacting decisions. Success in this role requires strong technical knowledge, sound judgment, effective coaching skills, and the ability to manage competing priorities across field and office environments. Minimum Qualifications: (Education, Experience, Knowledge, and Skills): - Highly experienced Generator Service Technician. - High School diploma is required. - Experience working with an ERP or service management system. - Leadership experience is preferred. - Customer service experience. - 8 years working in service-related industry with 6 years in generator or utility industry. - Excellent typing and computer skills, proficient with office 365 suite. - Have and maintain a valid drivers license along with a MEC for commercial vehicle operation. - Tooling needed to support required field demands., escalate to additional departments as needed, and the ability to know the differ...