Resident & Family Experience Coordinator | Permanent Full-Time

Job description

Resident & Family Experience Coordinator Cheltenham Community - North York Rate of Pay: $43,055 - $53,819 This posting is for an existing vacancy If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us! The Resident & Family Experience Coordinator I, is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection. As a Resident & Family Experience Coordinator I, your typical day will impact the following ways: process including assistance to access financial supports as required, tours, introducing the resident/family/substitute decision maker (SDM) to the community and its operations, assists and supports resident/family/SDM with adjusting to living in long term care - Leads the resident move in, transfer, and move out process in accordance with the organization’s move in experience standards to include: facilitation of the application - Responsible for response, correspondence & tracking of feedback received in the resident home area/neighbourhood to ensure they are addressed in a timely manner and receive satisfactory outcomes - R...