Sr. Service Representative

Job description

Job Description: Position Overview We are looking for a Senior Service Representative to join our HTK team. Responsible for providing prompt, courteous, and efficient service to producers and Field Offices on HTK products, services, processes, and paperwork. We’ve embraced a flexible, hybrid approach to work. Based on your role and personal preference, we empower you to choose where you work best. This model allows you to balance your life and bring your whole self to work. Responsibilities: Provide dedicated support via phone and email to HTK Financial Professionals, assistants and field office personnel in an efficient and accurate manner Maintain service standards for quality customer service, turnaround time, accuracy, and follow up Provide information to Financial Professionals, assistants, and other field office personnel regarding processing HTK business Responsible for researching items by accepting inquiries from the field, tracking results, and assuring the field receives communication regarding the status and / or completion of the request Provide education to HTK financial professionals, assistants, and field office personnel on the tools available to obtain requested i...