Client Service Representative Germantown Hills Animal Hospital

Job description

Practice At Germantown Hills Animal Hospital, we pride ourselves on not only being an AAHA accredited veterinary practice and also having been awarded Feline-Friendly Silver Status by the American Association of Feline Practitioners. We are a fully equipped practice offering many services, including, but not limited to wellness care, surgery, in house laboratory, dental care, and Cardiopet ECG. Scheduling is flexible with weekend rotations and an after-hours ER clinic. More about the Role: Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure...