Commercial Operations Specialist - Customer Care

Job description

We’re Hiring: Customer Care Operations Specialist | Oxford / Hybrid Oxford Nanopore Technologies | Commercial Operations | Full-time | Occasional travel (up to 20%) Oxford Nanopore Technologies is changing the way the world understands biology. Our real‑time, scalable sequencing technology enables anyone, anywhere, to analyse any living thing — from pocket‑sized devices all the way to population‑scale systems. We’re continuing to grow globally, and we’re looking for a Customer Care Operations Specialist who is passionate about improving customer experience and driving operational excellence. About the role: In this role, you’ll play a key part in shaping and improving the end‑to‑end customer journey — from order placement to fulfilment and support. You’ll work closely with Customer Care, Sales, Logistics, Finance, and Technical Support teams around the world to streamline processes, analyse customer data, and drive continuous improvement. This is an excellent opportunity for someone with experience in customer operations, service operations, or commercial support who is ready to step into a global role with real impact. What you’ll be doing: - Partner with regional Customer Care te...