Support Engineer I

Job description

Position Title: Support Engineer I Position Location: Nashville, TN Reports to: Lead or Manager Job Summary: This position provides high quality solutions to customers to ensure their investment in technology is consistent with their business objectives by deploying, installing, upgrading, troubleshooting, and servicing client hardware/software. The Support Engineer will ensure that customers receive remote and on-site support, resolve all outstanding service issues within the committed response times, escalate any issues as necessary and be responsible for overall customer satisfaction. This is an onsite role that will require some travel to multiple site locations throughout the work week to support customers. Travel time is paid and mileage is reimbursed. The home site is located near Nashville/Gallatin, TN. FLSA Status: Exempt Essential Functions: - Perform product support activities involving installation, upgrading, repair, and preventative maintenance of PC components, printers, and scanners. - Diagnose and use the appropriate tools to troubleshoot basic PC components, printers, and scanners. - Be responsible for tracking, monitoring, and providing timely updates and complet...