Client Care Representative Benjamin Franklin Plumbing

Job description

Benefits: Plumbing Careers at Benjamin Franklin Plumbing Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team. JOB SUMMARY This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the General Manager. - 401(k) - 401(k) matching - Dental insurance - Employee discounts - Free uniforms - Health insurance - Vision insurance JOB DUTIES: - Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company - Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not - Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time - Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home...