FLEX Project Manager

Job description

The ITSM Project Manager is part of the Technology Experience Center (TEC), supporting the organization’s mission to create exceptional technology and service experiences. This role is responsible forplanning, executing, and delivering ITSM-related initiatives that improve service quality, operational consistency, and adoption of ITSM practices across the enterprise. At Marriott, we are evolving how technology services are designed, delivered, and measured. The ITSM Project Manager plays a critical role in driving this transformation by managing cross-functional projects spanning ITSM process improvements, ServiceNow enhancements, data transparency initiatives, and organization-wide enablement efforts. This position serves as a bridge between ITSM practice owners, product teams, operational teams, and business stakeholders to ensure initiatives are delivered on time, aligned to strategy, and adopted effectively. Candidate Profile: Required: - - Undergraduate degree or equivalent professional experience and certifications. - - 5+ years of experience in IT project or program management. - - Demonstrated experience delivering ITSM, service operations, or service management initiatives...