Associate Support Engineer
OneAdvanced · North Sydney, New South Wales, AU
Role Introduction The Associate Support Engineer will ultimately become responsible for ensuring the end-to-end support of customers utilizing OneAdvanced Fi...
Job description
Role Introduction The Associate Support Engineer will ultimately become responsible for ensuring the end-to-end support of customers utilizing OneAdvanced Finance Spend and Governance and Workforce Management SaaS products. This includes the ownership and hands-on resolution of issues, management of SLA’s, definition of and adherence to processes as well as the proactive and reactive training of customers. The Associate Support Engineer should also represent customers and their needs to other teams, and through reporting and optimization assist the ANZ Customer Solutions Manager - Support and other team leads in providing stable, supported, and constantly improving products and services. What You Will Do: - Apply technical skills and experience, using a customer-focused mindset to take an active role in identifying, troubleshooting, and resolving customer issues to a high level of customer satisfaction. - Be a voice for customers and ensure other key team members and teams are aware of their requests and feedback. - Proactively identify potential concerns or opportunities to improve customer satisfaction and share these with the Customer Solutions Manager - Support, the wider Post...